Privacy Policy

Quantock Clothing Ltd – Privacy Policy and Data Security Promise

At Quantock, we take your privacy and data security very seriously – it is of the very highest importance to us, and we promise never to release your personal details to any outside organisation for mailing or marketing purposes without your clear consent.

When you create an online account with us or make a purchase from our website, we collect certain personal information from you (for example: your name; email address; payment address and details).  All of this and similar information is stored on secure servers. Quantock Clothing Ltd complies fully with all applicable Data Protection and consumer legislation, and will treat all your personal information as fully confidential.

To allow us to process orders efficiently and securely, we partner with third-party financial institutions who handle all of our credit and debit card transactions and receive the information needed to verify and authorise your payment.  We only record the last 4 digits from your payment card, as do many organisations, which allows us to confirm who you are in any correspondence.  Order fulfilment is carried out by ourselves in house, which is part of our service promise and ensures that we care about your order experience.

Should you wish to find out more, please read the our Terms and Conditions or contact us by email at info@QuantockClothing.com. As an absolute minimum, we will respond to you within 24 hours, including weekends and bank holidays.

 

Phishing

Phishing is the practice of tricking someone into giving confidential information. Examples include falsely claiming to be a legitimate company when sending an e-mail to a user, in an attempt to get the user to send private information that will be used for identity theft and fraud.

We'll never ask you to send any personal details via email. If we require such details, for security reasons we'll contact you by email to arrange a suitable time for us to call you directly by phone. Should you receive an email claiming to be from Quantock Clothing requesting personal information, please do not respond but let us know by emailing us at Customer.Services@quantockclothing.com.  As an absolute minimum, we will respond to you within 24 hours, including weekends and bank holidays.

 

Cookies

Cookies are tiny text files stored on your computer when you visit certain web pages. At Quantock Clothing we use cookies to keep track of what you have in your basket, and to remember you when you return to our site. To order products on Quantock Clothing, you need to have cookies enabled - see the section on Managing cookies. If you don't wish to enable cookies, you'll still be able to browse the site and use it for research purposes.

Please note that cookies can't harm your computer and are used within many organisations’ websites. We don't store personally identifiable information such as credit card details or address information in the cookies we create.

If you'd like to opt out of cookies, please go to the Network Advertising Initiative website (opens in a new window - please note that we're not responsible for the content of external websites).

 

Google Analytics

At Quantock Clothing, we use “Google Analytics” to collect information about the use of our site. Google Analytics collects information such as how often users visit our site, what pages they visit when they do so, and what other sites they used prior to coming to this site. As a strict rule, we use the information we get from Google Analytics only to continually improve this site and to ensure we constantly find ways to make the customer journey a better experience. Google Analytics collects only the IP address assigned to you on the date you visit this site, rather than your name or other identifying information.

In accordance with the registration Quantock Clothing has with the UK Information Commissioner's Office, we take our responsibilities of data security and privacy very seriously.  As such, we will never combine the information collected through the use of Google Analytics with personally identifiable information that we have collected (such as a customer’s name and address that we use for order billing and shipping purposes).  Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use (as amended for government websites) and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser.

Google Analytics employs cookies to define user sessions, which allows for the collection of data about how visitors are using the websites. Google Analytics uses only first-party cookies for data analysis.  This means that the cookies are linked to a specific website domain, and Google Analytics will only use that cookie data for statistical analysis related to your browsing behaviour on that specific website.  According to Google, the data collected cannot be altered or retrieved by services from other domains.

If you choose, you can opt out by turning off cookies in the preferences settings in your web browser, or see the section above on Cookies. For more information on Google Analytics, please visit Google Analytics

 

Use of Your Personal Information

In line with our Terms and Conditions, we confirm that any Personal Information which you provide to us is used solely for the following purposes:

  • Processing your orders;
  • For analytical or survey purposes to improve this Website and its services to you;
  • To serve website content and advertisements to you;
  • To administer this website;
  • If you consent, to notify you of products or special offers that may be of interest to you.

 

You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

 

Newsletter

Should you select to subscribe to our newsletter, you may receive information by post, by e-mail or possibly by telephone, about products, promotions or special offers which we feel may be of interest to you. In the event that you no longer wish to be contacted for such purposes, please ensure you unsubscribe from this service the next time you receive the newsletter from us by clicking or tapping the “unsubscribe” link at the bottom of our emails.

Should you wish to unsubscribe prior to the next emailing, please drop us a line at Customer.Services@quantockclothing.com and we will ensure you are unsubscribed from the mailing list within 24 hours.

We will not release your Personal Information to any company outside of Quantock Clothing Ltd for mailing or marketing purposes, unless you give us your clear consent to allow us to do so.

 

Regulatory or Government Bodies

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and/or User Information, we are entitled do so.

 

Above all, we are fully committed to complying with privacy and data security related legislation – it is part of our ethos and what you should rightly expect of us. 

Please check back frequently to see any updates or changes to our privacy policy. For more information or further queries, please contact us at info@quantockclothing.com.  As an absolute minimum, we will respond to you within 24 hours, including weekends and bank holidays.