Terms & Conditions
Quantock Clothing Ltd - Terms and Conditions
These terms and conditions apply to the use of the QuantockClothing.com website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website. Before you place an order, if you have any questions relating to these terms and conditions please contact our Customer Service team by e-mail on email@example.com. As an absolute minimum, we will respond to you within 24 hours, including weekends and bank holidays.
"Conditions" means these terms and conditions and the Special Conditions; "Product" means a product displayed for sale on the Website; "Product Description" means that part of the Website where certain terms and conditions in respect of the individual Product are provided; "Users" means the users of the Website collectively; "Personal Information" means the details provided by you on registration; "We/us" means Quantock Clothing Ltd; "Website" means the website located at www.quantockclothing.com or any subsequent URL which may replace it; "Cookies" means small text files which our website places on your computer's hard drive to store information about your shopping session and to identify your computer; "United Kingdom" means England, Wales, Scotland, Northern Ireland and the Channel Islands and "You" means a user of this Website.
Use of the website
You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.
You agree to and confirm that the following will take place:
- The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and
You will notify us immediately of any changes to the Personal Information by contacting our Customer Service team by e-mail on firstname.lastname@example.org. As an absolute minimum, we will respond to you within 24 hours, including weekends and bank holidays
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.
We reserve the right to:
Modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
Change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
Third party links
To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
We may well offer you recommendations when you use our website, showing products we think you might like and could perhaps miss when you're browsing the site.
These are based on your past purchases, top sellers, ratings and recently-viewed products. We determine your interests and suggest new products you may like; additionally we compare your interests and buying habits with the interests and habits of other customers, to show you relevant products.
Your recommendations may change when you make a purchase and move around the site. You might like to add products that interest you to your wish list for future reference.
We take reasonable care to ensure our recommendations are in line with your behaviour as a customer on QuantockClothing.com. Details of the products we recommend - such as price - are correct at the time recommendations are originally made to you, but can be subject to change without notice.
We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will always fully comply with all current and applicable UK Data Protection and consumer legislation laws.
When you shop at QuantockClothing.com, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, mobile telephone number, product selections, and a password. We collect payment details via our third party banking partners and have no access to payment card information except the last 4 digits of the card number, which we may use as a security check when corresponding with you. We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (e.g. the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website ("User Information"). We may collect this information even if you do not register with us.
You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service, or be used to present you with Quantock Clothing products which are relevant to your browsing history when you visit other websites.
We confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office. We use your information only for the following purposes:
Processing your orders;
For analytical or survey purposes to improve this Website and its services to you;
To serve website content and advertisements to you;
To administer this website;
If you consent, to notify you of products or special offers that may be of interest to you.
You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.
When you create a shopping account while ordering online you will be given the option to receive information from Quantock Clothing Ltd by way of a newsletter or other such promotional material. You may receive this information by post, by e-mail or possibly by telephone, about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, ensure that you tick the appropriate box as you go through the registration process. You may unsubscribe from our contact list at any time by replying to a promotional e-mail with the word "unsubscribe" in the subject line, by e-mailing us at email@example.com.
We will not release your Personal Information to any company outside of Quantock Clothing Ltd for mailing or marketing purposes, unless you give us your clear consent to allow us to do so.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so.
If you'd like to opt out of cookies, please go to the Network Advertising Initiative website (opens in a new window - please note that we're not responsible for the content of external websites).
Purchase of products
We take every care and apply our very best endeavours, in so far as it is practicable to do so, to keep details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
Contract Creation and Electronic Contracting
The technical steps required to create the contract between you and us are as follows:
You place the order for your products on our Website by clicking the “Confirm Order” button at the end of the checkout process. This stage also summarises your order details. You will be guided through the process of placing an order by a series of simple instructions on our Website.
We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from Quantock Clothing Ltd.
As your product is shipped from our warehouse we will send you a despatch confirmation email.
Order acceptance and the completion of the contract between you and us will take place upon the successful despatch to you of the Products ordered, unless we have notified you that we do not accept your order, or you have contacted us in accordance with the instructions our Returns Policy. Your order will move to a “Shipped” status and you will receive a notification email, including details of any carrier consignment tracking numbers.
The contract will be in English
Non-Acceptance of an Order
In certain circumstances, we may not be able to fulfil your order. This is referred to as an Order Non-Acceptance and may be a result of any one of the following instances:
The product you ordered being unavailable from stock.
Our inability to obtain authorisation for your payment.
The identification of a pricing or product description error.
You not meeting the eligibility to order criteria set out in our main Terms & Conditions.
In all such cases, the card payment process will not be completed and the card used to place the order will not be charged.
The details of your specific contract will not be filed by Quantock Clothing Ltd. Customers who have set up an account with us may see their historical order details through the "Order History" link within "My Account". If you do not have an account with us or are unable to locate the information you require, please email us at firstname.lastname@example.org. As an absolute minimum, we will respond to you within 24 hours, including weekends and bank holidays.
Contract Cancellation Under The Consumer Contracts Regulations
Please note that you are entitled to cancel this contract if you so wish provided that you exercise your right and notify us no longer than 30 working days after the day on which you receive the Products.
If you wish to exercise your right to cancel this contract after your order has already been despatched, we will refund the original purchase price and delivery charge, provided that you have notified us by email no longer than 30 working days after the day on which you receive the Products, and that you have taken reasonable care of the Products and not used them. Please follow the procedure set out in our Returns Policy.
Please note that your right to return product does NOT apply to any made to measure or personalised goods
Please also see our refund policy within our Returns Policy for further details.
Description of Products
Each Product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees.
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy.
Quantock Clothing Ltd Gift Vouchers and Promotional Discounts
Quantock Clothing Ltd may from time to time offer gift vouchers which can be exchanged for goods solely available at QuantockClothing.com.
Gift vouchers may not be exchanged for cash.
If the goods purchased online total less than the value of the gift voucher, any balance will be left as a credit for you at QuantockClothing.com, and will be redeemed against subsequent orders.
When redeeming gift vouchers online products available at QuantockClothing.com, you will be required to give the serial number of the voucher and the email address associated.
If you have to return goods you have purchased online using gift voucher/s, then in most instances we will provide further voucher codes available for use on our website.
Gift vouchers cannot be transferred, bought, sold or in any way traded.
Only one coupon or voucher can be used at any one time, and cannot be combined with any other offer.
All gift vouchers are subject to an expiry date, beyond which they cannot be used or reissued. Gift vouchers and their codes that are lost or mislaid will not be reissued.
Certain coupon discount codes may not be applied during times of any full sale period - the sales offer in such cases will always equal or exceed the original coupon discount.
Multi-Buy and Other Offers
Occasionally we will offer our customers multi-buy offers, whereby a discount is applied to all applicable items in the online shopping cart. Appropriate discounts will be displayed during the checkout process and before payment. Multi-buy offers cannot be used in conjunction with promotional codes - our systems will prioritise any coupon / discount codes over and above multi-buy offers.
Any items wishing to be refunded that have been bought at the effective offer price as part of multi-buy or other promotions will be refunded at the offer price and not the original full list price.
Intellectual Property and Your Right of Use
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us. You are permitted to use this material only as expressly authorised by us or our licensors.
You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
Compliance with laws
The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.
Limitation of Liability
While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:
any loss of goodwill or reputation; or
any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
any special or indirect losses
suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.
Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Quantock Clothing Ltd and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.
The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.
For any queries regarding our service, please contact us via email at email@example.com
Our company details are:
Quantock Clothing Ltd. Registered office: 3 Bilton Hall, Church Walk, Bilton, Rugby, Warwickshire CV22 7LX United Kingdom. Registered in England. Company registration number: 8880389. VAT no: GB185 3294 84
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